Privacy Policy jom333

Jom333 ("We", "Platform") operates as an online entertainment platform providing sports betting, Live Casino, slot games, and a variety of digital entertainment to members in Malaysia. In running these operations, we process certain personal information necessary to ensure the service runs smoothly, securely, and responsibly.

This Privacy Policy is established in compliance with Malaysia Personal Data Protection Act 2010 (PDPA) and outlines in detail our commitment to every user's privacy. We believe transparency is the foundation of trust — which is why we want you to fully understand how your data is managed before you start using the platform.

This Privacy Policy applies to all users of the jom333 platform, including those who browse the website without registering, as well as all registered members using any of our services. By using the jom333 platform, you agree to the collection and use of information as described in this document.

Jom333 only collects data that is genuinely necessary for lawful purposes. Below are the categories of data we collect, along with their sources and purposes:

We no collect sensitive data such as health information, religious beliefs, or political views unless required by applicable law.

Every piece of data we collect is used for a clear and lawful purpose. jom333 uses your personal data for the following purposes:

• Account management: To create, maintain and protect your account on the jom333 platform.
• Transaction processing: To process deposits, withdrawals and all financial activities accurately and securely.
• Identity verification (KYC): To verify your identity in compliance with anti-money laundering legal requirements.
• Customer support: To provide relevant and effective assistance when you contact our support team.
• Platform security: To detect and prevent fraud, unauthorised access and platform abuse.
• Personalise your experience: To customise content, promotions and recommendations based on your habits and preferences.
• Service communications: To send important notifications related to your account, transactions and platform changes.
• Analytics & improvement: To analyse aggregated usage patterns in order to improve service quality.
• Legal compliance: To fulfil reporting and compliance obligations required by the relevant authorities.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

Jom333 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your data with certain parties in limited and controlled circumstances:

• Payment providers: Required transaction data is shared with payment service providers (such as FPX, Touch 'n Go) to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Technology service providers: Companies that help us manage our technical infrastructure, including server hosting and cybersecurity, may have limited access to certain data strictly within the scope of their duties.
• Regulatory body: We may be required to disclose certain information to Malaysia authorities, commissions or law enforcement bodies when mandated by a court order or applicable legislation.
• Gaming partners: Third-party game providers may receive the minimum technical data required to ensure games function correctly within the jom333 platform.

Protecting your personal data is the highest priority at jom333. We implement a multi-layered security framework covering technical, operational and physical aspects:

• 256-bit SSL encryption: All data transmitted between your device and jom333 servers is protected using 256-bit Secure Socket Layer (SSL) encryption — the same standard adopted by leading banking institutions.
• Stored data encryption: Sensitive data such as financial information and passwords are stored in encrypted form in our database. Passwords are never stored in plain text.
• Two-factor authentication (2FA): A 2FA system is available to all members to add an extra layer of protection to the account login process.
• Active 24/7 monitoring: Our security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
• Regular security audits: Our technical infrastructure undergoes regular independent security audits by third-party experts to identify and address any vulnerabilities.
• Internal access controls: Access to member personal data within jom333 staff is restricted on a need-to-know basis, with comprehensive audit logs maintained at all times.

While we take every reasonable step to protect your data, no security system can guarantee absolute 100% protection. In the event of a material data breach, we are committed to notifying affected users within the timeframe required by law.

Jom333 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:

• Essential cookies: Required for core platform functionality, such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: To collect information about how you use the platform — pages visited, time spent and links clicked — in anonymised format to help us improve our services.
• Functional cookies: To remember your preferences and settings (such as language preference and display settings) so you do not need to reconfigure them each time you log in.
• Personalisation cookies: To enable us to display more relevant promotions and game recommendations based on your activity and interests on the platform.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or user experience of the jom333 platform. For more information on managing cookies, please refer to your browser's help guide.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by jom333:

Jom333 retains your personal data for as long as necessary to fulfil the purpose of collection and to comply with legal requirements. Our data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for at least 5 years after account closure to meet anti-money laundering compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's financial reporting and tax legislation requirements.
• Support communication logs: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security purposes, performance analysis and technical troubleshooting.
• Marketing data: Retained until you withdraw your consent or request deletion.

Once the designated retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Jom333 may send you marketing communications regarding promotions, bonus offers, new games, and platform updates. All marketing communications are managed based on the following principles:

• Consent-based: We only send you marketing communications if you have given consent during registration or subsequently through your account settings.
• Easy unsubscribe: Every marketing email includes a clear unsubscribe link. You can also manage your communication preferences directly from the notification settings in your jom333 account profile.
• No spam: we do not send unsolicited or repetitive communications within a short period of time. The frequency of our communications is reasonable and relevant.
• Service communications: Please note that account, transaction and security notifications are separate from marketing communications and cannot be disabled, as they are essential to your account security.

To manage your communication preferences or stop receiving marketing emails, log in to your jom333 account and go to the Notification Settings section, or contact our support team.

Jom333 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any changes will be managed as follows:

• Material changes to this policy will be communicated to registered members via email at least 14 days before the changes take effect.
• In-app notifications or informational pop-ups will be shown to active users when there are important changes.
• The "Updated" date at the top of this page will always reflect the date of the latest version of the Privacy Policy.
• Previous versions of the Privacy Policy will be retained and made available upon request for your reference.

Continued use of the jom333 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes made, you have the right to close your account and request deletion of your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist:

• Privacy Email: [email protected] — dedicated to data protection enquiries and data subject rights requests.
• General Support Email: [email protected] — for general enquiries related to your account and services.
• Live Chat: Available 24/7 on the jom333 platform for immediate enquiries.
• Response time: We aim to respond to all privacy-related enquiries within 5 business days and to resolve formal requests within 30 business days.

For formal data subject rights requests, please include the following details in your email: full name, jom333 account number, type of request, and any relevant supporting information. This will help us process your request more quickly and accurately.